Return Policy
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Return Policy

PRAXID stands behind every product we offer. We know that although a large majority of consumers love our products, others may not feel the same.

Please follow these steps to ensure a proper return and refund:

Step 1

You must return your order within 30 days of the date of your purchase.

Step 2

You must let PRAXID know of your decision to refund your order. You can email customercare@praxid.com with all the details. If you choose to inform us of your decision to refund your order by writing a notice on the package, please make sure to include your first and last name and your order confirmation number in your written notice. Your order confirmation number can be found in the order confirmation email that was sent to you at the time of your original purchase.

Please Note: If you simply send the product package back without either calling us or writing a notice on the package informing us you want to cancel your order, you revoke your right to a refund.

Step 3

You must include inside your return package, all bottles that were purchased in the original order being requested for refund. All bottles, whether they were opened, fully used, or unopened, are required to be shipped back by you to our facility.

More Important Information About PRAXID’s Return Policy:

РAll refunds exclude a return of any associated shipping costs. Customers are responsible for the cost of shipping on all returns.

РCustomer refunds take between 14 to 21 business days to process, from the day we receive the product back to our facility.

РIf any item appears to be purchased from an unauthorized seller, it will not be accepted and it will not qualify for a refund.

– Customers are liable for product until the returned package is received at our warehouse.

РPRAXID is not responsible for any lost or stolen returns. The customer understands if we do not receive the returned package, we cannot issue a refund.

– Product¬†bottles may only be returned¬†as open or empty¬†if adequate time has passed to consume the product¬†as directed on the label. For example, we do not accept a refund request for a six-month supply of empty product bottles only two months after your order’s purchase date.
You must return the product within the specified period of time, along with all original packaging, and a note containing your name, order number, and reason for return to:

Shipping Dept
Neoceuticals, LLC
c/o a2b Fulfillment
150 Stewart Parkway
Greensboro, GA  30642

Cancellation Policy/Changes to Your Order

When we receive an order, we typically begin to process it as soon as possible, this makes it very difficult for us to make changes to an order. Also, once an order is placed, unfortunately products may not be changed. Orders are typically shipped the following business day by 11 a.m. EST. Once an order has shipped, it cannot be canceled and will only be refunded upon return of the products.

If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.

PRAXID’s Subscription Cancellation, Return, and Refund Policy:

You may cancel your PRAXID subscription up to 5 days prior to your next scheduled subscription shipment by contacting Customer Support. Orders that have already been shipped or are scheduled to ship out within 5 days cannot be cancelled.
For PRAXID Subscription returns and refunds, please adhere to our return and refund policy as listed above.